Frequently Asked Questions

Which bottle should I choose?

The 250 ml transparent bottle has a plastic reservoir that lets you see the water level and a built-in drinker with a lockable dispenser. The 285 ml stainless steel bottle has a fold-out silicone bowl. Choose based on the material and method of use you prefer.

Where do you deliver and what are the shipping costs?

We deliver to Switzerland and 34 other European destinations: the 27 countries of the European Union, as well as the United Kingdom, Norway, Iceland, Liechtenstein, Monaco, Andorra, and San Marino.

• Switzerland: free shipping.
• Europe (excluding Switzerland): CHF 15 for accessories, or CHF 15 for the wall parcours ordered on its own. When the cart contains both the wall parcours and other accessories, the shipping costs are added together. The total shipping cost is displayed before payment.

For accessories delivered to Switzerland, allow an estimated 3 to 5 business days, including preparation. For delivery in Europe or for the wall parcours, contact us before ordering to confirm the delivery time based on the product and destination.

Outside the European Union (United Kingdom, Norway, Iceland, etc.), taxes, customs duties, or customs clearance fees may apply upon arrival, depending on the regulations of the destination country. They are not included in the price and remain the responsibility of the recipient, unless otherwise stated at checkout. More details can be found in our shipping policy.

Can I return an item?

The return conditions and applicable legal rights are detailed in our return policy. Contact us with your order number for any inquiries.

How do I choose the size and color?

Measure your pet and compare the dimensions with the guide on each product page. Check the selected variant (size, color) before adding it to the cart: the price of the chosen option is displayed before adding it.

Does the collar include an AirTag?

No, an AirTag is not included. The collar has a holder designed for an AirTag, which can be purchased separately.

How can I share my review or a photo?

After receiving and using the product, you can send us an honest review. You can also send us a photo of your pet at lux.consulting@hotmail.com. We will ask for your permission before republishing it.

Is there a problem with my order?

Write to lux.consulting@hotmail.com with your order number and a description of the problem. Legal rights in the event of a defect, non-conformity, or non-delivery remain applicable.